I have been quiet but still making lots of updates to Demisauce. Most recently i have updated the Help and Feedback processing system. It is somewhat of a light scale embeddable app that can collect feedback and suggestions, ideas, and trouble from your user's.

It shows off several of the new features i have been working on. The biggest of which is the tagging system. I am working on extracting the tagging as a fully embeddable service (json, javascript, xml, html api's).

So, this help system is definitely not a full blown ticketing system. It is geared towards several things: More towards feedback, and easy to embed. If you are looking for full blown open source trouble ticket or help systems, here are a few: http://www.eticketsupport.com/, Simpleticket.net, OTRS.org, TroubleTicketExpress.com, http://www.osticket.com/, http://www.hulihanapplications.com/projects_mystic.php.

• Easy To Embed in Your App: Using Javascript, or xml api's easy to put collection of user's input. Since it is service oriented, you can serve many app's with the same implementation (hosted on Demisauce.com soon) or install on your servers.
• Feedback Processing: It is geared more towards feedback and suggestions by end user's. So, you can put a link inside your footer or in your website to ask for feedback. It pop's up a form that is hosted on Demisauce, allowing zero install implementation's other than javascript. But, more XML api's are available if needed. Currently tagging works great, working on ability to assign item's to other user's as task's that send notifications.
• Event Driven Architecture: Currently being worked on is a set of Event callback api's. So, you can recieve call back via web service api's or simple Web Hooks API.